FAQ

Standard returns

If you receive an item that does not meet your expectations you have 15 days to return it. To do this, make an online return request from the page My Order, https://en.wordans.nl/order.

Warranty

If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please make an online return request from the page My Order https://en.wordans.nl/order, or send an email to our support team at klant@wordans.nl with the subject "DAMAGED" and provide the information listed below.

What information do I have to provide?

When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at klant@wordans.nl

• A photo of the complete packing slip listing the items delivered
• A photo of the outer packaging
• A photo of the open box where the protection can be seen
• A photo of the damage or defect on the product
• A photo of the entire product
• The reference number of the product(s) you would like to return and reason for return.

Procedure

When the return is confirmed by our teams, we will send you a return label and a return slip by email.

You must print these two documents, stick the label and place the return slip in the package.

Return fees

Please check the presence of this return slip. If our teams cannot find this return slip at the warehouse, additional costs may be charged to you.

For reimbursement, we will subtract the price of return transport only if the items are unwanted. However, if you choose a coupon refund, we will offer you this cost of transport.

We have a special deal or a promotion going on almost every day. Featured promotions get the banner treatment throughout the website. Please browse our website to see if you can find a special deal or a promotion that suits your needs.

Wordans.nl is an online-based shop, so we do not have any physical storefronts. We ship everything directly from our warehouses right to your door for your own convenience. You can find all you need to know about our shipping on the following link: https://en.wordans.nl/display/shipping_information

The term "Cancelled " means that your order will not take place, normally due to the following factors:

1# You have asked to cancel your order;

2# Due to payment processing error, please check payment methods used.

3# The items could have run out of stock, in this case we will refund with a coupon code that you can deduct at any time in future orders.

You can track your order at all times. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website. We work with the best carriers to provide you with the most efficient and fastest shipping service.

https://www.wordans.nl/order

Please note, the tracking number may take a while to become available.

If you don’t find this information in your inbox please check your spam/junk folder.

Orders are processed as soon as you place them, so it's not possible to add or change items. We recommend that you to place a new order for the items you wish to add.

If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.

You can click on the button Cancel on the page My Order

The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.

The term "Partially Shipped" means we have shipped only part of your order to guarantee the fastest delivery possible, due to availability factors. Therefore, your order will be shipped in separate packages, generating more than one tracking number and with the possibility of items arriving at different times. You will not be charged extra shipping costs.

Our warehouse is located in France (Britain) for 48 hours delivery, but we don't have any physical storefronts. We ship everything directly from our warehouses right to your door for your convenience.